Community Bank CEOs: The 3-Step Plan That Keeps Customers Calm During Mergers

 

Your customers heard the announcement.

Now they're confused.

 

"When does this happen?"

"What changes for me?"

"Do I need to do anything?"

 

Without a clear roadmap, anxiety fills the gap.

Customers start shopping for new banks.

Employees can't answer questions confidently.

Chaos builds...

Continue Reading...